Refund policy

Return and Refund Policy

All Sales Final Because of the nature of how my products are produced and fulfilled, I do not accept returns, exchanges, or cancellations for buyer’s remorse, sizing errors, or change of mind. Please review your cart carefully before completing your purchase.

Apothecary & Handmade Goods For strict hygiene and safety reasons, I cannot accept returns or exchanges on soaps, solid balms, or any personal care items under any circumstances.

Apparel & Made-to-Order Goods Apparel and certain printed items are manufactured on-demand specifically for your order through my production partners. Because these are custom-generated upon purchase, I cannot offer exchanges or refunds if you order the wrong size or prefer a different fit.

Damages, Defects, and Errors If your order arrives damaged in transit, possesses a manufacturing defect, or if you receive the wrong item, I will make it right.

• You must contact me at mat@bouncingsoaps.com within 7 days of delivery.

• Please include your order number and clear photos of the damaged or defective item, as well as the packaging.

• If the defect is verified, I will issue a replacement or a refund for the affected item.

Zines & Digital Items All sales of digital downloads and printed zines are final and non-refundable.